Terms & Conditions

Terms & Conditions

 

Terms and Conditions

 

1, General

We reserve the right to change these terms and conditions at any time, except the right to cancel section, and it is your responsibility to read the terms and conditions on each occasion you use our web-page and your continued use of the web-page shall signify your acceptance to be bound by the latest terms and conditions. These terms and conditions are meant to serve the purpose of defending us from potential frauds and also informing you of your rights and duties keeping the rules on the right side of the law. The customer (you) agrees with our latest terms and conditions by buying a product (item/part/goods) from MrBean2cup Webshop Ltd (us/we).

 

2, Pricing

All prices are in British pound sterling including VAT and excluding postage cost which can be calculated in the basket area once all your required items placed in the basket. Postage charge varies depending on the items in your shopping basket. Free UK delivery is available on all orders above £25

 

3, Payment

Payment shall be made by credit card, debit card or Paypal account. You will need to make the transaction through Paypal or Sagepay system regardless of payment type and therefore their terms and condition and privacy policy (https://cms.paypal.com/uk/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_GB) applies to paying for your item on our website. Once you have paid for your item you will get a confirmation email with your order details. We also accept bank transfer, please ask for details.
We are currently charging 2.9% for using Paypal as a payment method.
There is no transaction fee for SagePay and Bank transfer.
We only dispatch items after payment cleared.
We do not take cheques!

 

4, Delivery and Shipping

We aim to dispatch stocked items on the same working day (Mon-Fri, excluding all Bank Holidays) if order placed by 2pm unless stated otherwise in the product description. If we have a problem with your order we cannot dispatch it until the issue solved with you.
Any order containing a non-stocked item will delay the dispatching time on all items until the non-stocked item(s) back in stock.
We are closed on all Bank Holidays (UK) so orders made on these days or on weekends will be dispatched on the following working day!

We use several couriers including Royal Mail, Parcel Force, Hermes, UPS etc to deliver your item(s), in some cases it requires a signature from you.
Delivery time depends on the service you choose before your order/ payment.

Please also note we only deliver to the delivery or billing address provided. If those two differ then we will deliver to the delivery address given!
We do not take responsibility for any wrongly given addresses and they are not subject to our refund, return and cancellation policy in any circumstances. To be able to get a refund you need to collect the item(s) from the wrongly given address and deliver the goods back to us.
It is your responsibility to make sure that your addresses given are correct!

In case of damaged item, machine, or missing /incomplete order received you need to keep all packing material, boxes, accessories, items/machine and let us know about the damage/incomplete order as soon as possible but not later than 14 days from delivery to you.


We do not take any responsibility after this time.


You also need to fill in and send back any form we or a courier company send you referring to this damage.

If you happen not to be at home at the time of delivery Courier leave a note letting you know the local depot’s address where you can collect your item from up to 16 days after the delivery attempt.
You must collect from their depot as redelivery is not free.
BUT if you fail to claim your package and eventually they send it back to us, we cannot refund the delivery cost, you also need to pay for the re-delivery.

Delivery fee depends on the products and quantity of them. This amount is clearly shown before making payment.

 

4a, Services for UK Customers

Economy Delivery: Delivery time: 2-5 working days (Check prices in the basket before you place an order), Free delivery is available on all orders above £25


First Class Delivery: Delivery time: 1-3 working days (Check prices in the basket before you place an order)


Next Delivery:  Delivery time: 1 working day (Check prices in the basket before you place an order)

Free Customer Collection from Our Workshop - Free service

 

4b, Services for EU Customers

Signed for Delivery to EU Countries Plus Packing: Delivery time: 3-10 working days (Check prices in the basket before you place an order)


Delivery to EU Countries Plus Packing: Delivery time: 3-10 working days (Check prices in the basket before you place an order)

 


5, Delivery Limitation

We only deliver within United Kingdom and EU countries.

From 05th of August 2016 we no longer deliver to Switzerland and Norway.

New and refurbished coffee machines are only delivered to an UK address.

 


6, Availability

 

6a, - In Stock

All items found on our website with marked „in stock" are ready to be shipped and can be dispatched on the same day if ordered by 2pm or the following working day.
New coffee makers can be only dispatched same day if an order placed before 10 am!


6b, - Not in Stock

Items marked "Not in stock" on our website should be delivered in 30 working days from the time of order placed. If we cannot fulfil your order in this timescale a full refund will be issued at your request.


After 30 days the customer must express his will for a full refund, otherwise he or she accepts the uncertain waiting time involved.
He or She has the right for a full refund at any stage of the waiting time!


6c, - Cannot find a part

If you cannot find a part you need, please email us and we can quote and order it for you. If we need to order a specific part from Italy, delivery time may vary between 4-16 weeks. No upfront payment taken for this reason and there is no obligation from your side.

Should you order an "in stock" and "not in stock" item together, the delivery of your items will be made once the non-stock item is back in stock.
We do not provide separate delivery for such an occasion.

We reserve the right to cancel your order at any time in which case you will get a full refund.

 

7, Mr Bean2cup Loyalty scheme

Buying a new coffee machine from us entitle you as a customer to certain benefits below.

This entitlement can not be transferred.

 

7a, Condition of the Scheme

  • Customer must be a UK resident with a UK delivery address
  • The coffee maker must have been purchased from us (Mrbean2cup Webshop Ltd) 
  • Customer must register on our website, www.gaggia-parts.co.uk as a customer and claim his or her benefit via email if a certificate has not been sent.

 

7b, Duration of the scheme is either of the followings which ever happens earlier

  • 3 years from the date of our certificate issued, usually 1-2 working days after order placed
  • We cease to trade
  • Customer returns the machine for a refund

 

7c, Benefit of the Scheme

  • 10% discount on Coffee, maintenance and cleaning products, and spare parts compatible for the actual coffee maker on our website, www.gaggia-parts.co.uk only!
  • 10% discount on the first Full service if you service the machine with us

 

7d, Exclusion of the scheme

  • You cannot use your 10% discount on parts which is not compatible with your coffee maker
  • You cannot use your 10% discount on Coffee makers or grinder
  • Should you find a cheaper deal or price for any item, we sell, or a repair price online or anywhere else, We cannot not be obliged to change or match our prices and you cannot claim any difference from us under any circumstances.
  • Should also you decide to purchase products or get your coffee maker repaired or serviced from somewhere else, different from us, We neither can be held responsible for price differences nor accept any claim and pay any compensation before or after these purchases.
  • Your 10% discount cannot be associated with any other deals we do.
  • You also cannot claim the price difference between an ongoing deal and your entitlement
  • You cannot claim the price difference dating back if we make a price change.
  • Shipping costs are not subject to this discount.

This scheme must not be subject to any trade or deal and cannot be sold to anyone apart from us. We can neither take responsibility nor pay any compensation to you If you pay money for it.

We reserve the right to change our prices or terms of the loyalty scheme on our websites at any time without further explanation!
Our loyalty customers will be noticed beforehand the change takes place.



8, Warranty

8a, Warranty for parts

All items (spare parts) are covered by 1 year warranty.

This warranty does not include faults caused by accident, neglect, misuse, routine maintenance, cosmetic damage or normal wear and tear under commercial use. This also does not cover fair wear an tear under commercial use.

There is also no warranty on the parts have been fitted wrongly resulting damage to the actual item.

By fitting a part yourself, you agree to take full financial responsibility for wrongly fitted parts, damage to you or anyone else.

You also agree to take full responsibility for any injury or death to you or anyone else which might happen during fitting a part you purchased from us!

As we supply parts for domestic machines only you are not entitled for this warranty if you use your coffee machine differently from the manual and/or exceed its use limit and/or for commercial use.

Should you have any problem under warranty with your item you ordered from us we might ask you to take pictures, videos or post the item back to us for inspection. If the item happens to be in a working order we cannot refund or send a replacement and you are responsible for the return postage fee to us and back to yourself.

On a very rare occasion you might be asked to get your coffee maker to us with the new item you bought from us so we can install the item ourselves at a cost agreed in advance after inspection made by us.

You are liable for all postage costs in all cases above!

 

8b, Warranty for Coffee Machines and grinders

All new coffee machines on our website are covered by a 2 years manufacturer warranty.

All reconditioned coffee machines have our seller 1 year warranty.


Customers must bear all postage cost when returning their reconditioned coffee machine under warranty and after.

Only Labour and Parts replacement are covered by our 1 year warranty scheme.

 

In the event of breakdown of your NEW coffee maker please contact Gaggia UK on the link provided below:
http://www.gaggia.uk.com/

 

This warranty does NOT cover the followings:

Lack of Maintenance

Our and Gaggia UK warranty system do not cover any malfunction caused by limescale. Please descale your machine at least every 2 month according to the user’s manual enclosed with the item.

You also need to do some other maintenance procedures which are outlined in your user manual.


Accidental damage, misuse, and neglect

We are not responsible for any accidental damage, misuse, neglect etc. You have to unplug the machine when it is not in use and never let children and any other person, who cannot operate the machine or read and understood the user’s manual, close to it.

 

Use above Capacity

If you use it above its capacity stated in the user’s manual.
All new coffee makers we sell must be used in a domestic environment. Commercial use of the machine will invalidate your warranty.

 

User manual
If you do not comply with the user’s manual.

 

Loss during repair procedure

We cannot take any responsibility for any loss to your business, also cannot provide replacement coffee machine during the time while your machine is being repaired in the warranty period.

 

Shipping responsibility for Refurbished Coffee makers

Getting a refurbished coffee maker to us and return back to the owner are not subject to Our warranty system. If the machine happens to break in the warranty period the owner must return and collect their machine at their own expense.

Please note even if you decide to send the item back to us either within the cooling off period or during warranty period for repair or any other reason in which cases returning and intact condition of the item are the customer liability and responsibility at their own cost.

You should contact us before intending to return your item for any reason under any circumstances.



9, Right to cancel (Refund and Cancellation Policy)

If you change your mind by any means you have the right to cancel your order within 14 days from the date of delivery and return the item to us.

After this time we cannot accept the item for return or refund.

You (customer) have the right to cancel your contract (order) within 14 days without giving any reason.


9a, Cooling off period

The cancellation period will expire after 14 days from the day when you had possession of your goods.

 

9b, Informing us

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

Mr Bean2Cup Webshop Ltd,
150 B Greenford Road,
Harrow,
HA1 3QP,
United Kingdom,
Opening hours: Mon-Fri 9am - 5pm,
Tel:020 330 55845,
E-mail: info@gaggia-parts.co.uk

 

9c, Cancellation form

You may use this cancellation form but it is not obligatory.

 

9d, Deadline

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

9e, Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
In this case we will email you a form of “investigation agreement of lost product which you should return to us. The lost product will be reported to the police for further investigation. Compensation trial will be launched.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

 

9f, Retention of reimbursement

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

9g, Return of goods

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Our Return address:

Mr Bean2Cup Webshop Ltd
150 B Greenford Road,
Harrow,
HA1 3QP
United Kingdom

 

9h, Return cost

You will have to bear the direct cost of returning the goods.

We highly recommend you to insure the machine for loss and damage up to the full value you paid on its return!

Return postage cost might be calculated on the followings:

Royal Mail services
Other Couriers

 

9i, Consumer’s liability for diminished value of the goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

9j, Exclusion of your right to cancel

You cannot exercise your right to cancel if at least one of the following conditions met

  • You have fitted a spare part
  • You have used the item
  • You have left signs of wear on the item
  • You have broken the item


"Fitted" means the spare part was installed partially or fully in the coffee maker.

"Used" means the item was employed for any activity.

"Signs of wear" means the item had received marks which was not present at the time of delivery.

"Broken" means the item became unusable for purpose.

In other words, any activity which differs from unpacking the item, examining and packing it back for return disqualifies for returning the item(s) for refund.

 

 

10, Return Policy

If you received a damaged, defective or incorrect item or machine you have 14 days, from the date of delivery time to you, to let us know about it. If you ordered an item wrongly you have 14 days to cancel your order and get a refund (more details under section 9). You may need to post it back and we refund the postage too or send out the right item. However do not send any item back until you have our email confirmation and our further instruction.

We highly recommend you to insure the item or the machine for loss and damage up to the full value you paid on its return!

The returns policy does not affect your legal rights.

If you are returning the product because you changed your mind you can do that in 14 days, please see section 9 for more details.


Already fitted and used items are not subject to our refund and cancellation policy!

Please read the Right to Cancellation Policy here

After 14 days from the time of delivery we do not accept item(s) for a refund.

11, Procedure of Return

  1. Please fill in our cancellation form
  2. Wait for our response with a return confirmation number,
  3. Write the return confirmation number on the envelope/box,
  4. Send your item back to us

 

Mr Bean2Cup Webshop Ltd

150 B Greenford Road,
Harrow,
HA1 3QP
United Kingdom

Please keep a proof of postage for your own interest.

 

12, Privacy Policy

We do not share buyers or registered account holder`s information with third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We only keep the necessary information (name, address, parts ordered) about you to satisfy your order. We do not share or sell these information to third party under any circumstances.

All payments go through PayPal’s or Sagepay’s system and they hold all the data about your payment details.

More about our Privacy Policy here >

More about our Cookie Policy here >

 

13,Fitting Parts

We cannot take any responsibility for non-professional and/or non-qualified fittings. Please seek professional help for fixing your coffee machine.

14, Complaint Policy

Should you have any complaint to make, please do so through our General Enquiry Form.

 

15, Consumer protection

The following laws protect the consumer rights:
Consumer Protection from Unfair Trading Regulations 2008
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

 

16, Contact

Mr Bean2Cup Webshop Ltd
150 B Greenford Road,
Harrow,
HA1 3QP
United Kingdom

Registered in England and Wales
Registration Number: 8647326

Opening hours:
Mon-Fri 9am - 5pm
Saturday 9am - 1pm
Closed on all bank holidays
Tel: 020 330 55845
E-mail: info@gaggia-parts.co.uk