Return Policy

Return Policy

 

Return Policy

 

If you received a damaged, defective or incorrect (we sent the wrong item, NOT a wrongly placed order by the customer) product, please let us know immediately in email and we replace or refund the damaged,detective or incorrect product as soon as we receive the item back from you.

You may need to post it back and we refund the postage too or send out the right item. However, do not send any item back until you have our email confirmation and our further instruction.

In case of loss of an item we follow the used courier's terms and conditions.

The returns policy does not affect your legal rights.

If you are returning the product because you changed your mind, you can do that in 14 days from the time of delivery, but you need to contact us.


Already fitted and used parts are not subject to our refund and cancellation policy!

 

Please read the Right to Cancel Policy here >

After 14 days from the time of delivery we do not accept item(s) for a refund.

 

Procedure of Return

  1. Please fill in our cancellation form >
  2. Wait for our response with a return confirmation number
  3. Write the return confirmation number on the envelope / box
  4. Send your item back to us:
    Mr Bean2Cup Webshop Ltd
    150 B Greenford Road,
    Harrow,
    HA1 3QP
    United Kingdom

 

You will have to bear the direct cost of returning the goods. Return postage cost might be calculated on the followings:

Royal Mail services >
Other Couriers >

 

Please keep a proof of postage for your own interest!

More information can be found in the: